FAQ
Q1: Are you a factory or trading
company?
We have our own factory. And Our factory is located in Fengyang County, Chuzhou City, Anhui
Province.
Q2: Can I have my own design products?
Yes, we accept OEM&ODM. If you have sample or design, we will give a quick response on molding time,
mold charge. If you don't have design, just tell us your idea and we will give our design according to
your request.
Q3: Can I get samples?
Sure. We usually provide existing samples for free. But a little sample charge for custom designs. The
sample charge is refundable when the order is up to a certain quantity. We usually send samples by FEDEX,
UPS, TNT, or DHL. If you have a carrier account, it will be fine to ship with your account, if not, you can
pay the freight charge to our Paypal, and we will ship with our account. It takes about 2-4 days to
reach.
Q4: Do you sell any additional products not listed on your online
catalog?
We will update the new products once they are approved. But sometimes we may delay a little to display.If
you cannot find the exact packaging bottles that you are looking for, please e-mail your request and we will
be happy to verify whether or not this is an item that we carry.
Q5: What is your MOQ?
Usually, our MOQ is 300,000 pcs. And we accept small quantities for your trial order. Please feel free
to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large
orders after checking the quality of our products and knowing our
service.
Q6: How long is the sample lead time?
For existing samples, it takes 2-3 days. They are free. If you want your own designs, it takes 5-7 days,
subject to your designs whether they need new printing, etc. Anyway, we will respond fast to your
request.
Q7: How long is the production lead time?
It takes 15-30 days for MOQ. We have a large production capacity, which can ensure fast delivery time even
for large quantities.
Q8: How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We
will match the colors. Or we will recommend some popular colors to
you.
Q9: What's the Payment method?
T/T, 30% deposit before production, the balance before delivery. We suggest you transfer the full price at
one time. Cause there is bank process fee, it would be a lot of money if you make twice the
transfer.
Q10: How to Place an order?
Please kindly send us your order by email or Fax, and we will confirm the PI with you. we wish to know the
below: the detailed address, phone number, destination, transportation way, and product
information.
Q11: What is your selection of shipping method?
1). For small trial order: UPS, FedEx, TNT, EMS, and DHL is
suitable.
2). For large orders: we can arrange shipment by sea or air or according to your
requirement.
