Q: Are you a factory or trading company?
A: We have our own factory located in Fengyang County, Chuzhou City, Anhui Province.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is usually 1,000 pieces, but we can accept lower quantities for trial orders.
Please let us know how many pieces you need, and we will calculate the corresponding cost.
Q: Can I request samples?
A: Yes, we provide existing samples for free, but we charge a little fee for custom designs.
The sample charge is refundable when your order quantity reaches a certain amount.
We usually ship samples via FEDEX, UPS, TNT or DHL, and it takes about 2-4 days to arrive.
Q: How long does it take to receive samples?
A: For existing samples, it takes 2-3 days to arrive. For custom designs, it takes 5-7 days, depending on the complexity of your design. We always respond quickly to your requests.
Q: What is the production lead time?
A: Normally the delivery time is about 25days--35days. If we have stock, can ship within 3 days once confirm order.
Q: What file format do you need for my own design?
A: You can provide us with JPG, AI, CDR, PDF, or any other format, and our in-house designer will create a print for your final approval.
Q: How many colors are available?
A: We use the Pantone Matching System to match colors. You can provide us with the Pantone color code you need, or we can recommend popular colors to you.
Q: What are your payment terms?
A: Our normal payment term is 30% deposit after the order is signed, and 70% against a copy of the Bill of Lading (B/L). We also accept LC at sight.
